Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can use the following link for France, Germany, Austria, Belgium, the Netherlands, Luxembourg, Spain, Portugal, Italy, Denmark, Sweden, Finland, Estonia, Latvia, Lithuania, Slovakia, Czech Republic, and Hungary:

https://app.fastoche.co/app?shop=syndeed&view=home&return=

You will receive a return shipping label, along with instructions on how and where to send your package. Please note that for all other countries, returns must be sent at the sender's expense using a trackable shipping service to the following address:

SYNDEED SHOP 19 rue du Sausset, 93290 Tremblay en France, France

You can always contact us with any return-related questions at contact@syndeed.com.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess and resolve the issue.

Exceptions or Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (like special orders or personalized items), and personal care products (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please feel free to contact us with any questions or concerns regarding a specific item.

Unfortunately, we do not accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.

14-Day Return Policy in the European Union
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a reason. As above, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you as soon as we have received and inspected your return, and we will let you know whether the refund has been approved or not. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@syndeed.com.